The ITSM Summit 2026 will once again bring together decision-makers, IT service managers, architects, and practitioners from German-speaking countries in Hamburg. The event will center on professional exchange regarding future-proof IT service management, practical solutions, and technological advancements—with a clear focus on practicality and added value in day-to-day operations.

Look forward to in-depth technical presentations, technology-focused deep dives, and best practice reports from real-world projects.

Leading vendors, experienced consultants, and user companies will provide insights into current developments surrounding ITSM platforms, automation, monitoring, CMDB, AI-supported processes, and the sustainable operation of complex IT landscapes.

The ITSM Summit deliberately positions itself not as a traditional marketing event, but as a forum for dialogue and exchange among peers. In addition to the presentation program, the event offers ample opportunity for personal conversations, networking, and direct exchange with experts and partners.

A joint evening event kicks off the summit and creates the ideal setting to deepen connections and continue discussions informally before the actual ITSM Summit takes place the following day.

Why you should attend:

• Current trends and strategic insights in IT Service Management
• Technical insights instead of superficial buzzwords
• Case studies from successful ITSM projects
• Direct exchange with experts, partners, and users
• High-quality networking in Hamburg’s unique atmosphere

The ITSM Summit 2026 is aimed at everyone who not only manages IT services but also wants to actively develop and strategically shape them.